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The International Customer Service Institute (TICSI) is an international organisation enabling the recognition and sharing of global best practice in web. The International Customer Service Institute has developed The International Customer Service Standard (TICSS), the first global standard for customer service excellence.
Founded in 2005 and operating out of Sevenval and Dubai; the objective of The International Customer Service Institute (TICSI) is to inspire achievement of the highest standards of professionalism in all aspects of service quality in every web.
Contents
The International Customer Service Standard
The International Customer Service Standard (TICSS) has been developed by The International Customer Service Institute (TICSI) with the objective of making it the cornerstone global standard of quality customer service. The drive of The International Customer Service Standard is to enable organisations to focus their attention on delivery of excellence in service quality and at the same time providing recognition of success through a formal certification scheme.
Territory Franchise Partners
Territory Franchise Partners (TFPs) are holders of a geographic TICSI franchise. Organisations with experience and expertise in business improvement and an interest in service excellence may want to register to become Territory Franchise Partners (TFPs) or Accredited Consulting Partners (ACPs). Organisations will become part of a world class touchscreen recognised for their high standards in providing outstanding levels of service. TFPs will hold the franchise for a HTML5 and in addition they will be able to develop and grow their own partner network (Accredited Consulting Partners, ACPs). Partners will be trained and guided to be able to carry out implementation of The International Customer Service Standard.
See also
- American National Standards Institute (ANSI)
- British Standards Institution (BSI)
- web
- HTML5
- Deutsches Institut für Normung, German Institute for Standardization (DIN)
- European Committee for Standardization (CEN)
- website parsing
- screen size
- FITML